Akemi Tsunagawa, founder and CEO of Bespoke, oversees the operation of the fastest growing chatbot startups in the travel industry. Tsunagawa founded Bespoke in 2015 creating a new digital experience for travelers while providing businesses with customer insight and a means to build customer loyalty. Bespoke’s AI concierge, Bebot, is Japan’s most used multilingual chatbot concierge. Bebot services clients including Narita International Airport, Sofitel Hotel and Holiday Inn. Prior to Bespoke, Akemi worked with Fidelity International, Deloitte, and Macquarie Capital. Bespoke launched their U.S. presence in 2019 and is currently planning implementations in leading municipal travel centers, restaurants and more.