Associate Professor & Director
Cranfield School of Management
Prior to her academic career Heather graduated in Mechanical Engineering and worked in the packaging industry for a number of years fulfilling manufacturing roles responsible for productivity, quality and design improvements. During this period she also completed a Marketing Diploma, part time, to gain an appreciation of approaches to demand creation to complement her knowledge and experience on demand fulfilment and operations management. Following the completion of an MSc in Engineering and Management of Manufacturing systems at Cranfield University she joined BICC, a large cable manufacturer, as an internal manufacturing consultant. Here she took a leading role in performance improvement projects and first developed an interest in form postponement as a strategy for improving supply chain performance. She subsequently won an EPSRC Industrial Case Award, from BICC, to fund her Doctorate at Cranfield School of Management.