Executive Director - Professional Standards
Chartered Insurance Institute
Melissa Collett is Executive Director for Professional Standards at the Chartered Insurance Institute (CII), leading its professional standards, ethics and conduct activity. She is keen to raise awareness of best practice and drive ethical behaviour in the digital environment and developed the CII’s Digital Ethics: A Companion to the Code of Ethics. Formerly an insurance lawyer, ombudsman and judge, she is the author of numerous articles and publications on consumer insurance law and is a frequent speaker at insurance events. She was named by Intelligent Insurer as an ‘Influential Woman in Re/Insurance’. She holds an honours degree from Oxford University.